TeleHealth counseling includes the practice of providing clinical counseling services through interactive audio and video or telephone communications. TeleHealth counseling is available at the EACC via a HIPAA-compliant Zoom platform.

Currently, due to state licensing board requirements, access to counseling via TeleHealth will only be available to people who are in Alabama at the time of their appointment. If you are out of state during your appointment time, please call 205-934-2281 to reschedule.

If you are a new client, please complete the appropriate intake paperwork online and a member of our team will call you within three (3) business days to schedule your appointment. If you do not hear from us in that time, feel to give us a call at 205-934-2281.

If you are a current client, please call 205-934-2281 to schedule an appointment with your counselor and indicate you would like TeleHealth as the appointment type.

Zoom links will be sent via message from your counselor in the myEAPconnect portal. You will receive an email and/or text notification that you have a new message if you have opted in to receive these notifications in your myEAPconnect account. See the myEAPconnect Portal tab on the Frequently Asked Questions page for more information.

Yes, in most circumstances you can do couples or family counseling via telemental health. Young children may find TeleHealth a challenge and may be better suited for in-person therapy; please talk with your counselor about family counseling with young children via TeleHealth. The EACC requires that all people participating in counseling are in the same physical location within state lines during TeleHealth appointments.

• Convenience: TeleHealth appointments don’t require traveling and often mean less time off work.
• Fewer Barriers: For those who may have been hesitant to look for mental health care in the past, TeleHealth services might be an easier first step than traditional mental health services.
• Advances in technology: As TeleHealth services have increased, providers have become more familiar with evolving videoconferencing technology, making scheduling and attending these appointments easier for all.

• Access to technology: Services may be limited by lack of internet connection and devices.
• Quality issues: Varying levels of technological quality can affect how services are provided and received. It can be frustrating if the video freezes or audio cuts in and out during your appointment.
• Privacy: Cameras in users’ homes and virtual online platforms pose privacy considerations. Individuals also might be more hesitant to share sensitive personal information with a counselor in a situation where others might hear. For tips to help manage privacy concerns, view the EACC's Suggested Privacy Measures.
• Crisis: TeleHealth may not be appropriate if you are having suicidal or homicidal thoughts, acute psychosis, or other emotional crisis.

If this is an emergency, defined as suicidal or homicidal thoughts, abuse and/or domestic violence, please call 911 or one of the numbers below. Or call the EACC front desk at 205-934-2281 during regular business hours to speak with a counselor. You can also go into any Emergency Room if you are feeling suicidal and seek assistance.

• Birmingham Crisis Center: 205-323-7777
• National 988 Suicide & Crisis Lifeline:
• Call or text 988
• Chat online: 988lifeline.org
• Crisis Text Line: Text “UAB” to 741741
• Alabama Domestic Violence Hotline: 1-800-650-6522