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No, Chromebooks cannot be used to take a ProctorU proctored exam at this time.

Visit ProctorU's' Equipment Requirements for the full list of system requirements.

If a photo is taken of the IDs they are purged after 10 days.

Recordings are kept for one year past inactivity and up to seven years. Both screen and video recordings are made available with 24 hours of the session ending. Videos are stores on our U.S. based servers.

Yes. ProctorU is ADA compliant and will accommodate any students who have an accommodation due to a disability. All you will need to do is ensure the time accommodation is set in Canvas for that student and notify ProctorU. You can notify ProctorU by entering an accommodation request.

No, but they may need something else with a reflective surface. If the student is using a computer that has a built-in webcam, they will need to have something with a reflective surface, for example a cell phone (put out of reach before testing begins). This will allow the proctor to view the outer frame of the computer to check for sticky notes or similar items.

Navigate to the link below to copy and paste the most up-to-date information that can be pasted into your syllabus or Canvas Module/page.

When the warning "Respondus Projects folder: (C:\Respondus Projects\) Folder is missing..." or  "Respondus Projects folder: (C:\Respondus Projects\) Folder has been renamed or deleted." appears, it is a good indication of a permissions issue or an incorrect installation of the folder, which contains all user files including Respondus question files along with other supporting user files. 

In most cases, the Respondus Projects folder was installed in a location where the Windows User account does not have the necessary access to the folder when using Respondus 4.0. If the folder cannot be located, Respondus will try a legacy location "C:\Respondus Projects\".

When installing Respondus 4.0, the Respondus Projects folder is best installed in the user's "C:\Users\{user}\Documents" folder on the local drive, or on another local data drive (usually "D:\") where the user has full read/write access.

The recommend fix is to re-install Respondus 4.0 specifying the user's "C:\Users\{user}\Documents" folder on the local drive

Please note network folders and "cloud drives" are not supported with Respondus 4.0. This includes Microsoft OneDrive, Apple iCloud Drive, and similar "cloud" services.

An alternate option is move the Respondus Project folder to a location on the local system where the Windows user has full read/write permission to access the folder.

1. Close Respondus 4.0
2. Open Windows Explorer
3. Locate the Respondus Projects folder. By default it will be "Respondus Projects" but may have been given a different name. A valid Respondus Projects folder will also contain several user files including the Respondus .rsp project files, the spell checker files (.tlx, .clx) and settings files (.set).
4. Copy or move the folder to the Windows user's "Documents" or "My Documents" folder on a local drive. (Do not create a blank Respondus Projects folder.)
5. Start Respondus 4.0
6. Go to Respondus->File->Preferences->General tab, click on the "Update" button and navigate to the new location of the Respondus Projects folder in the user's My Documents folder on the local drive.

Operating System

Windows 11 or 10. (May continue to run in older operating systems that have reached “end-of-life” but user may encounter unexpected results.) 

Memory

32 MB RAM minimum.

Hard Disk Space

10 MB of free local drive disk space for program files (may require an additional 150 MB for optional add-ons). 

Monitor

1024x768 or 1280x720 minimum resolution. 

Download Time

The file size is approximately 15 MB.

Learning Management System

Respondus 4.0 is compatible with the following learning management systems:

• Blackboard Learn 9.x (limited support with Blackboard Ultra)
• D2L Brightspace 10.x
• Instructure Canvas
• Moodle 3-4

Respondus 4.0 is also compatible with systems supporting the IMS QTI 1.x specifications and recommendations (not QTI 2.x) for import and export.

Instructure Canvas currently does not have the necessary web services and APIs to retrieve quizzes and questions at this time. Retrieve questions from Canvas is on the Respondus Developers list for a future version of Respondus once Instructure has the opportunity to develop the necessary web services.

Meanwhile, you can export a single quiz as a IMS QTI 1.2 XML file for import into Respondus through the IMS QTI personality. Once the QTI file has been imported into Respondus, you can change the current personality back to Instructure Canvas or another LMS personality for publishing.

The steps are:

1. Log into your Canvas course
2. In the Canvas course, go to Settings->Export Course Content
3. Select "Quiz" under "Export Type"
4. When the quiz list appears, select only "one" quiz followed by "Create Export" and then download the export file. (See Notes Below)
5. Start Respondus 4.0
6. In Respondus->Start->Current Personality, select "IMS QTI"
7. Go to Respondus->Start->Import Questions.
8. In Import Questions->File Name:->Browse, select "Zipped IMS QTI package (.zip)" in the lower left.
9. Locate the just downloaded QTI export file and complete the import process.
10. Go back to Respondus->Start->Current Personality to change back to "Instructure Canvas" or other LMS.

Notes:

Instructure Canvas currently does not support the export of question groups linked to questions banks in a quiz. Any quizzes with linked question banks will need to be rebuilt without the linked question banks before exporting as a QTI file.

To export any question banks, you will need to build a new quiz from the question bank and then export as a quiz.

The license for Respondus Test Generator is renewed yearly around June or July.

Current users may be prompted to supply a new password to continue using the product. Instructors can access the UAB IT ServiceNow page which contains the link to the password. This information cannot be posted/shared on a public website. Please fill out an Ask eLearning form if you need further assistance.

Please note: Respondus LockDown Browser (LDB) & Monitor is a separate product and does not require a software passcode. This renewal does not impact use of Respondus LDB & Monitor.

Both Canvas Classic Quizzes and Canvas New Quizzes are now suppported by Respondus 4.0. To upload a New Quiz to Canvas, Respondus 4 Version 4.1.0.02 or greater is required.

If you are unable to choose New Quizzes as the Canvas Quiz type, update Respondus 4 to the latest version to unlock this option.