Technical Note
PROBLEM: I can receive my UAB DPO e-mail from home fine, but I cannot reply or send e-mail.
 
  • This can be tricky.  You should set the SMTP (outgoing) server to whatever is recommended by your ISP.  
User Services may be reached by phone Monday-Friday from 8 am until 5 pm at 934-3540.

SOLUTION: 
 
1. Configure your e-mail software to use your ISPs outgoing SMTP mail server.


If you use one of the following ISPs try their SMTP server. 
 

Road Runner smtp-server.bham.rr.com
BellSouth mail.bellsouth.net (preferred)
or try
mail.bhm.bellsouth.net 
mail.atl.bellsouth.net
MSN  smtp.email.msn.com 
Charter  smtp.charter.net 
Earthlink  smtp.earthlink.net
Telocity smtp.telocity.com
AOL Contact AOL
 
2. Try our relay authorization screen


If your ISP does not have a recommended SMTP server, then you can try using vera.dpo.uab.edu, but you may also have to do relay authorization in order to send mail to non-UAB addresses. 

In some cases, however (you use a laptop both at work and home), it may make sense for you to continue using an SMTP server which is equally reachable whether you are on-campus or not.  This is available, but not without an extra step to authorize your access when you are off-campus. Also some ISP's (and getting to be most) block port 25 except to their own server (AOL comes to mind.)  Users of these cannot get to UAB for SMTP service; relay authorization/authentication on the web page does nothing.  You can see if they block SMTP by going to START/RUN and entering 
telnet  vera.dpo.uab.edu  25
then click OK before you try to use UAB's SMTP service.  If you don't receive a line similar to this, it's not reachable and you must use step #1:
220 lilith2.dpo.uab.edu ESMTP Sendmail 8.9.3/8.9.3; Fri, 5 Jul 2002 15:49:03 -0500

Monday, 22-Jul-02 12:26  Technical Note 0111a 

For additional assistance contact UserServices@uab.edu

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