Help Desk : Technical Note 0099 : How do I find my E-mail headers in Netscape?

PROBLEM: How do I find my E-mail headers in Netscape?

User Services may ask you to send us your e-mail headers in order to solve one of the following problems with your NETSCAPE e-mail:

You are having some kind of trouble with e-mail delivery.
You want to lodge a formal complaint about an e-mail message you received.

SOLUTION:

First, open the e-mail message of interest. You will be using the menu commands along the top of the open e-mail message.

Under the menu item View, select Headers, and then All

You should see additional information appear within the message window.
Highlight all the text from Return-Path to Subject (that's the entire Header).
Under the menu item Edit, select Copy
Start a new e-mail message and Paste the headers into the message body.
Send the headers to UserServices@uab.edu, along with any additional information.

Monday, 05-Jun-00 16:41:32

Technical Note 0099

For additional assistance contact UserServices@uab.edu

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