Help Desk : Technical Note 0072 : How do I test a network port to see if it is active or not?

PROBLEM: How do I test a network port to see if it is active or not?
How do I test a network port to see if it is working?
How do I report a problem with my network port?

There are many wall jacks with data (network) ports installed throughout UAB buildings. Usually, the only ports that are active are those in use; other ports are de-activated. How can you tell?

What if suspect your network port has developed a problem of some sort?

SOLUTION:

To check whether the port has been activated and is working:

UserServices@uab.edu

Building
Room Number
Jack Number (it is written on the face plate)
Port position number (If there are two DATA ports, the one on the left is D1 and the one on the right is D2. If there are four DATA ports, D1 is the upper left, D2 is upper right, D3 is lower left, D4 is lower right).

User Services will check to determine if the port is activated and whether it appears to be working correctly. If the port shows as active but does not work correctly, either UserServices (or you) can dispatch a technician to fix it by calling 4-7777.

Friday, 22-Oct-99 09:19:39

Technical Note 0072

For additional assistance contact UserServices@uab.edu

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