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PROBLEM:
Strange Microsoft Exchange/Outlook Attachments of type "application/ms-tnef"
Are you receiving messages with short, strange, unreadable attachments at their end? Are these messages originating from someone who used Microsoft Exchange or Microsoft Outlook for their e-mail? If so, the message is arriving in "Microsoft RTF format", and only the sender can take steps to correct the situation. SOLUTION:
In order to fix the problem, the source of the request for MS RTF must be located. The source could be
in the user's address book, in the Global Address book, or in the Exchange configuration. In all cases, you will be looking for a flag
which is set like this: [X] Always Send to this recipient in Microsoft Exchange Rich Text Format (RTF)and turn it off by unchecking it. To find this flag, the sender must double-click on the recipient's name in the address book they use to send messages to you. If the name is located in a Personal Address Book, the sender can fix this. If the name comes from the Global Address Book, only the Exchange Administrator can make this change. In Microsoft Exchange 5.5 under Configuration -> Connection-> Internet Mail Services Properties there is an advanced option that says send Microsoft Exchange rich text formatting (Never/Always/User). If set to Always, then even if the user disables RTF e-mails and attachments will still be sent RTF. In summary, notify the person who is sending you these annoying, useless attachments to please turn them off or have them turned off. | ||
For additional assistance contact UserServices@uab.edu
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